Frequently Asked Questions

Straight answers. Room for what comes next.

What Mosaeli is, what it is not, and what is still being built. Have another question? Get in touch.

Getting started

What is Mosaeli?

Mosaeli is an organization and preparation tool for neurodivergent individuals and families, including those navigating autism, ADD, and ADHD. It helps keep everyday observations, questions, appointments, goals, care tasks, and caregiver handoffs in one place.

Who is it for?

Neurodivergent individuals and families, including those navigating autism, ADD, ADHD, and related experiences. The current published scope supports children and young people from birth through age 21, with parents, guardians, and authorized adult caregivers managing the appropriate account access. No diagnosis is needed to begin organizing.

Do I need a diagnosis, referral, or doctor’s note?

No diagnosis is needed to begin organizing a question or preparing a conversation. Mosaeli is not an evaluation service and cannot determine whether an evaluation is needed. You can begin with an account or explore the fictional sample.

Does Mosaeli diagnose, score, or predict autism?

No. It does not screen, score, diagnose, predict, prescribe, or interpret a child’s behavior clinically. It helps organize family-entered information. Ask qualified professionals about health, development, education, and care decisions.

Is this a clinical portal or medical record?

No. Mosaeli does not replace a provider’s patient portal, medical record, school record, or professional judgment. Families should use established care channels for clinical communication.

What should I do in an emergency?

Do not use Mosaeli or wait for a contact response. Call 911 in the U.S. or your local emergency number, or seek appropriate urgent professional care. This site and its inbox are not emergency or crisis services.

Access & availability

How do I get started?

Choose Create account, enter your details, and confirm your email. Or explore the fictional sample without entering family information.

Can anyone create an account today?

The Create account screen is the starting point for a new account. Confirm your email before signing in. Contact admin@getmosaeli.com if you need account help; never send your password or sensitive family details.

Are all the features on the homepage available?

Notes, planning, dashboard summaries, and reviewed handoffs are available in the app. Account role and plan determine access to connected features. Broad provider-system integrations are not offered.

Can I support more than one child or individual?

Yes. Free includes 1 individual profile, and Premium includes up to 3. Use People you support in the app to add or switch individuals. Each person has separate setup, observations, goals, appointments, care-provider records, care tasks, and handoffs. Individual profiles are different from caregiver account seats.

Billing, whole-family collaboration, and the document vault remain shared across the family. Limited-caregiver invitations are tied to the selected individual. If Premium ends, extra profiles are retained but locked; the primary individual remains available on Free.

Does it work on a phone? Is there a native app?

Mosaeli is designed as a responsive web experience for phones, tablets, and computers. A website icon or manifest is not a released native app, an app-store download, or an offline guarantee. Native-app availability will be described separately if offered.

What if sign-in or account access does not work?

Contact admin@getmosaeli.com with a brief description of the issue, your browser, and device. Do not send passwords, access codes, or sensitive family records. This contact route does not guarantee an immediate reply or restored access.

The product direction

What is an observation?

A short note about something that happened in everyday life: a strength, preference, challenge, helpful routine, or question. Context and your own words matter more than collecting a large number of notes.

What are journey steps and checklists for?

They are designed to help organize questions and manageable next steps from first concerns through evaluation conversations and ongoing support. They are not screenings, clinical recommendations, required milestones, or a score of progress.

What does Care & calendar mean?

The intended role is to bring appointments, goals, tasks, and preparation questions into view. It is not a provider scheduling system, and an item on a calendar is not proof of a booked appointment or a delivered reminder.

What are Insights, reports & vault?

Insights summarizes family-entered records. Reports let you choose details and review a summary before sharing. The document vault is a separate, permission-controlled feature where enabled for your account. These tools do not provide clinical interpretation.

Does Mosaeli use AI to interpret my child’s behavior?

AI clinical or diagnostic interpretation is not offered. Any future automated organizational assistance would need clear disclosure, reviewable output, and separate data-use and safety review. Software output should never be treated as a clinical assessment.

Does Mosaeli recommend providers or guarantee resource accuracy?

No. Resources are general starting points, not rankings or endorsements. Confirm qualifications, cost, availability, current details, and suitability with the relevant professional or organization.

Family control & sharing

Who can see family information?

Access depends on the role and permissions assigned in your workspace. Review Caregiver Access and Family collaboration in the app. A report sent outside Mosaeli is a separate copy and cannot be recalled by changing app permissions.

How many caregivers can I invite?

Open Caregiver Access to review the seats, roles, and invitation options available to your account. Individual profiles and caregiver seats are separate limits.

Can a temporary caregiver’s access expire?

The app supports access windows for eligible caregiver invitations. Review the recipient, scope, and expiry before granting access. Expiry does not retrieve documents or messages already shared outside Mosaeli.

What happens when I share a report or handoff?

Where preparation or export tools are available, review the content before using it. If you send a report or handoff yourself, verify the recipient and use an appropriate channel. Mosaeli cannot retrieve an external copy or confirm delivery merely because a draft or export was prepared.

Can a teen or young adult control their information?

Age-appropriate participation and respect for the person’s preferences are core principles. Authority to manage another adult’s information should not be assumed. A verified account-transfer workflow and final consent/guardianship procedures are not presented as available here.

Privacy & data

Where is my data stored?

These public pages do not save form entries to browser storage or submit them to a marketing database. The separate account experience has different data flows. Service-wide data locations, vendor roles, retention, and recovery need verified documentation; see the Privacy Notice.

Are there analytics or advertising trackers on these public pages?

The marketing script includes no analytics or advertising trackers. The pages load existing fonts from Google Fonts, and hosting may generate access logs. Account-related behavior is separate from this website.

Do you sell family information or use it for targeted advertising?

The product direction is not to sell family information or use sensitive family information for targeted advertising. The public marketing pages do not include advertising trackers. Service-wide vendor practices, contracts, and the final Privacy Notice still require verification; this is not a certification of every service data flow.

Is Mosaeli HIPAA compliant or security-certified?

No HIPAA-compliance or security-certification claim is made here. Such claims depend on actual service relationships, data flows, technical controls, contracts, and qualified review. Hosting or a sign-in screen alone does not establish them.

How do I request access, correction, or deletion?

Email admin@getmosaeli.com with the type of request and a way to reach you. Do not attach sensitive records or identity documents to an initial inquiry. Verification, applicable rights, retention exceptions, and next steps depend on the request; no deletion completion or response time is guaranteed by this page.

Will my information sync if I switch devices or clear my browser?

Do not assume account synchronization, backup, or recovery has been established merely because an interface is present. Ask about the current account behavior before relying on a particular workflow. Marketing form drafts exist only on the current page and are not saved by this site.

Pricing & communications

Is Mosaeli free? What does Premium include?

Free is $0 and includes 1 individual profile with core organization tools for observations, goals, appointments, care tasks, and handoffs. The Premium package includes everything in Free, plus up to 3 separate individual profiles, each with its own records and reminders. You can also invite Editors and Family admins to help manage your workspace (up to 6 family seats), and they can use the family document vault with you.

The Premium package is $7.99 USD per month or $80 USD per year, paid upfront at the selected frequency and automatically renewing unless canceled. Individual-profile limits are not caregiver account-seat limits. Applicable taxes and the total appear at checkout.

Can I subscribe, pay, or cancel on this website?

These public pages do not process payments or subscription changes. In the app, Plan & billing explains the monthly and annual options, renewal, cancellation, and refund terms. Checkout is currently limited to approved sandbox test owners; there are no real charges in the sandbox. Live subscription purchases are not yet open.

When paid subscriptions are available, cancellation stops future renewal, with Premium access continuing through the paid period. Fees are non-refundable and there are no prorated refunds except where required by law. Review the full terms before any purchase.

Does the contact form send my message?

No. It validates the fields and prepares reviewable email text addressed to admin@getmosaeli.com. You must choose the email-app link, review the message there, and send it yourself. The page cannot confirm that an email app opened or that a message was sent or delivered.

Does joining enroll me in marketing emails or text reminders?

No. An inquiry is not a newsletter signup or SMS enrollment. Live marketing subscription and text-delivery services are not offered here. Any future optional communications need a separate, clear choice and working opt-out.

Can Mosaeli tell me what insurance covers or what treatment will cost?

No. It does not provide insurance, coverage, legal, tax, or financial advice. Future organization tools cannot guarantee benefits, eligibility, pricing, reimbursement, or payment. Confirm those details directly with the insurer, provider, or qualified adviser.

Care teams, feedback & accessibility

Can a practice or school use Mosaeli?

A family can choose to use organizational notes to prepare a conversation. Mosaeli is not a clinical or school system and does not establish a professional relationship or data-sharing agreement. Read For Care Teams for the intended role.

Do you have partners or EHR integrations?

No partnership or endorsement is represented by this site. Direct EHR and student-information-system integrations are not currently included. Organization inquiries are exploratory and do not confer access to family information.

Is there a live community or direct messaging?

Live community publication and direct messaging are not offered here. Future community features would need privacy, moderation, reporting, and safety procedures before release. They would not be an emergency or clinical advice channel.

How do I report an accessibility barrier?

Email admin@getmosaeli.com or choose Accessibility on the contact page. Describe the page, the task, and your browser or assistive technology if you wish. Please avoid sensitive family information. No conformance certification or fixed response time is claimed.

Where can I ask another question?

Contact admin@getmosaeli.com for general questions, account help, privacy, accessibility, or organization inquiries. We have not published a response-time commitment. Do not use the inbox for emergencies.