Your account and information
Request account deletion
If you can sign in, you can delete your account yourself right away: open the account menu, choose Workspace management, then Danger zone. If you can’t sign in, you don’t need to reinstall the app — send the email request below.
Send your request
Email admin@getmosaeli.com from your account email, if available, with the subject “Mosaeli account and data deletion request.” If you cannot access that email, explain this in your message so we can arrange alternative verification. Do not send passwords, payment details, or identity documents in the initial message.
The email link opens your email application with a draft. You must send the email yourself; opening this page or link does not submit a request or delete anything. If no email application opens, copy the address and template below into your email service.
Copyable request template
Subject: Mosaeli account and data deletion request Please delete my Mosaeli account and associated personal data. Account email: Active subscription or purchasing platform, if any: Please confirm the verification steps and notify me when the request has been processed.
What happens next
We verify your identity and authority before processing the request. Account details and associated records and uploaded documents within the verified scope are considered for deletion. We review shared-family-workspace implications so one request does not improperly remove another person’s records. We will confirm what is deleted and explain any information that must be retained for applicable legal, accounting, security, or dispute-resolution obligations.
Deletion is not instant. We respond within the timeframe required by applicable law and explain any lawful extension. Restricted backup copies may persist until overwritten through the relevant backup lifecycle. Copies you or collaborators previously downloaded or shared externally are not recalled by deletion.
Before you request deletion
Export records you need. Review and cancel any active subscription through its purchasing platform; deleting an app or requesting account deletion is not a substitute for confirmed cancellation. Mention an active subscription in your request so closure and billing can be coordinated. The current Mosaeli web checkout is a test sandbox, not live purchasing.
You may also request deletion of specific information without closing the entire account. State the requested scope without including sensitive records in the initial email.
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